Our business model is different from that of companies that collect your personal information to monetize such data. We collect and use personal information to allow us to provide our services to our customers and their end-users. In other words, we are a service provider, and in most cases when we collect and process your personal information we do so at the direction and for the benefit of our customers. We do not and will not sell or rent your data to any third-parties.
Policy Coverage and Information Collected
This policy describes how we treat personal information we collect and receive during your use of our services, including how we use and share the personal information we collect and receive.
Personal information we collect or receive about you includes, but is not limited to, your name, address, email address, employer, and phone number. In general, you can visit ITI's website (instructiontech.net) without telling us who you are or revealing any personal information about yourself. This policy does not extend to third parties who may have their own privacy policies.
Information will be collected when you or your employer provide it to us, such as when you request a demo, sign up for email newsletters, request pricing, register for Pro-TREAD or Sentix access, enter your User ID and name through Pro-TREAD or Sentix, or through other communications with us.
Information comes in two main forms
Information you give us. For example, when you sign in to your user account we'll ask you for personal information. This is information which you provide to us which personally identifies you, such as your name, email address, phone number or billing information, or other data which can be reasonably linked to such information by us, including information we associate with your ITI account.
Information we generate from the use of our services. We collect information about the use of our courses and data related to their usage. The courses taken, the amount of time spent in the course, and bookmarking and completion information as users progress through the courses.
End-User Data Privacy
ITI handles personal information in accordance with applicable data privacy laws, and makes reasonable efforts, conformant with applicable industry standards, to protect any information collected from the Client and End-User.
Website Traffic Information and Logging
Our websites collect statistics, such as Internet Protocol (IP) addresses, browser and operating system version, pages accessed, and the dates and times of access. This information is recorded in log files and via Google Analytics and HubSpot. This information is collected to help us better serve the needs and requirements of our clients and end-users.
Help Desk Correspondence
ITI often requests personal information in order to provide service to end-users. This enables us to respond to user's questions efficiently. This information is usually limited to the email address, name, user ID, company name, and contact information.
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future, or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.
Disclosure to Third Parties Including Your Employer
ITI does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:
As a service provider we provide information to your employer, including lesson information, at the direction and on behalf of your employer. Your employer is considered as a trusted recipient of personal information. ITI cannot guarantee the security of your personal information once it is delivered to your employer as it is the responsibility of your employer to maintain this security.
When your Employer's privacy statement/policy governs.
Cookies are small text files placed on your device to make sure our websites work efficiently and seamlessly and to perform certain functions. They are unique to your account or your browser. Our website sends information to your browser, which then creates this text file. Every time you go back to our site, your browser retrieves and sends this file to our server. Cookies cannot access, read, or modify any other data on your computer.
The following provides information on the types of cookies we use for our sites and services:
Sign-in and authentication
These cookies help us authenticate you, keep you signed in, and personalize your experience. You'll see this when accessing your Sentix account.
Security cookies support our security features and help us detect malicious activities.
We use some third-party cookies such as Google Analytics to gather information about user activities and performance. This helps us analyze and improve the performance of our websites. It also lets us understand, improve, and research how our services are used and what type of devices are used to access them. The information we receive from these third-party providers is de-identified, meaning we cannot track it back to you.
When you access our websites, Google Analytics may automatically collect information from you through the use of Google's analytics IDs, and Google provides some of this information to us in aggregate and anonymized form. An analytics ID is a specific string of numbers and letters (often called a "character string") that is assigned to your computer or device but does not name you. The analytics ID allows Google to track usage data of a website or mobile app, such as date and time of visit, duration of visit, website traffic patterns, "clickstreams," other similar information about how visitors use a website, the type of web browser used, the operating system/platform a visitor uses, IP address, the websites that referred or linked a user to a website, and your CPU speed. Google Analytics provides information about the use of our websites to us in aggregate form (i.e., data about many users combined and not just about you). Some of this data might include the regional location or city of users, but again, this data will be in aggregate (and not individual) form. Google Analytics also provides data anonymization features which ITI enables for its use of Google Analytics across our websites. We might use information we receive from Google Analytics to learn how users are using our websites in general, and to improve our websites. We will not receive the analytics ID assigned to your computer or device that you use to access and use our websites.
Marketing and Advertising
How Long We Keep Your Information
We keep your personal information for as long as necessary to meet the relevant purposes for which we've collected it, including for the purpose of satisfying any legal, contractual, accounting, or reporting requirements. To determine the appropriate length of time for retaining your information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purpose for which we process your information and whether we can achieve those purposes through other means, along with the applicable legal requirements.
Security of Your Information
We use commercially reasonable security measures to reduce the risk of your personal information being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we use reasonable means to limit access to your personal information to those employees, agents, contractors and other third parties who have a legitimate need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. Unfortunately, no data storage system, or system of transmitting data over the Internet or wireless network, can be guaranteed to be 100% secure, and no security system can prevent all security breaches. As a result, we do not and cannot guarantee the security of our servers or any personal information provided to us in connection with your use of our websites or when you interact with us.
Your California Privacy Rights
California Civil Code Section 1798.83 permits California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for their direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. However, for the avoidance of doubt, and as indicated above, we do not disclose personal information to third parties for their direct marketing purposes.
Instructional Technologies, Inc.
14511 NE 13th Avenue
Vancouver, WA 98685
Last Updated: 8/31/2020